Additionally capable capture trip from repayments while COVID-19 is ongoing.
Abysmal Service, Service and Interaction
Closed away from account without any alert and told the only way to rectify is refer to them as. Called them however they wouldn’t speak with myself as they told me my go out of beginning had not been the same as that to my a. find out more
Closed from profile without any caution and advised the only method to fix will be call them. Called them nevertheless they wouldn’t keep in touch with myself while they informed me my time of birth was not the same as that to my account.
Absolutely mystifying thinking about we supplied a passport etcetera to start the membership and I also understand date I found myself born. This increases significant questions around whether they include complying with regards to anti money-laundering responsibilities as if they are not examining the details of this ID’s provided whenever beginning records then just how will they be confirming and transcribing the private information contained therein? In which has the wrong DOB come from? Exactly how ended up being this verified by bank’s internal processes and exactly why provides it maybe not started merely inspected and corrected up against the established information they already hold? Just what more bring they have incorrect and just what is the consequences? As long as they can’t get a DOB correct from quick documents supplied in support of starting a free account, what the deuce will they be ready obtaining incorrect?
And not just this, but their shoddy inner practices do nothing to audit, examine or test they will have appropriately complied due to their appropriate responsibilities in transcribing/verifying the information given. This is certainly in some way kept for the visitors to-do as a “third celebration that has had were not successful security” giving the suitable records which they is hesitant to make sure that against their own resources.
Got me questioning my sanity after that their particular support service constantly slopey shouldered us to several other divisions (on hold for over one hour). Got advised that they wouldn’t speak to myself about such a thing (membership, SAR, creating a problem, rectifying the problem with proper ID (passport I had at hand)) and therefore I should take some time off to visit a branch to try and resolve they indeed there.
I’ve big concerns over my own data as well as how it’s taken care of at Santander. The accuracy of data is obviously inaccurate and that I has contacted the Investment Ombudsman in addition to ICO regarding issue.
Santander said that I happened to be asking issues a fraudster would however I didn’t request positively any account information (I supplied them that on cellphone (like private ID numbers, security rates, pins) but once more to no avail). I queried where I’d assented that a DOB (incorrect or perhaps on the program) would be to be applied as an access authorization provided the many other information I’d at hand. I cannot know the way the DOB might change from the documents I at first provided in installing the membership or the reason why that information couldn’t be checked.
They would not look into the levels resources against the ID always build the make up grounds not known. Additionally would not give labels of who I became speaking to or even get the things I had been stating severely.
I became just told that when I became secured out from the membership (that we have not taken from as a result online auto title loans New Mexico it keeps an extremely huge sum of cash) I then got often:
> registered the pin / passcode wrongly three times (I have never ever put a passcode and simply use a fingerprint for any software); or
> A very huge sum of cash were taken through the accounts.
.. I cannot make sure there’s been no fraudulent activity on profile because i’ve not a chance of opening it nonetheless posses strongly suggested that living discount is likely to be eliminated.
Produces a fun time off perform tomorrow attempting to straighten out their definitely abysmal problems. In addition they mentioned that it absolutely was extremely unlikely your department should be able to solve this kind of concern the next day!
This might be in extreme ISA and also this types of ineptitude might run you a house!
I cannot know how banking companies can legally secure your out of your profile without having any kind telecommunications (even a page on the levels owner or a message explaining that a password reset or similar is). As an alternative I’m into the scenario in which I don’t determine if You will find forgotten every revenue I acquire and I have seen no help from Santander.
When sorted out I am going to be shutting this profile. BEWARE.